Booking deposits & refunds
TATTOOING + REMOVAL
A $50 deposit is required at the time of booking your appointment, which covers the cost of ordering your anesthetic. If you attend your appointment and the treatment is not suitable to go ahead with due to a contraindicator listed on the website, the booking deposit will NOT be refunded.
If the artist finds that your skin is not suitable for your desired treatment due to other reasons not listed on the website, then your deposit will be refunded. If in doubt, please call and have a chat – we want to avoid any disappointment.
The deposit is non refundable in the event of late cancellations. Less than 48 hours notice of rescheduling or cancellation is considered a late cancellation. Please be aware that your anesthetic has a shelf life so rescheduling will need to be within three weeks of the original booking.
A booking deposit is not required to book in for your Complimentary Touch Up, however late cancellation will forfeit your complimentary treatment and the current adjustment fee is payable.
BROW SHAPING + LASH EXTENSION
A 50% booking deposit is required at the time of booking your appointment.
Deposits will not be refunded for appointments cancelled within the 24 hour period.
We do not offer partial or full refunds for any treatment services at Illuminate You. By going ahead with confirming a booking, you agree to all of the above.
TERMS & CONDITIONS
Your treatment is non-refundable and pricing is not negotiable.
You will be required to fill out and sign a client history and consent form. This is confidential information and is required for your own safety and comfort. It is also a requirement for our ongoing professionalism and insurance purposes.
Your treatment is conducted under the most stringent hygienic practices. All sharps equipment is disposable and disposed of. Your safety will not be compromised.
A “before and after” picture will be taken of the cosmetic tattooing area. For your privacy we do not use full face pictures on our social media (unless specifically requested). If you do not wish for the photos to be used on social media please let us know, we are happy to respect your privacy – the photos used on social media are only for the purpose of representing our work.
If you experience any reactions or concerns after treatment, immediately contact your artist for further consultation.
Cosmetic tattooing specific
You may book either a consultation appointment or treatment appointment – the consultation is complimentary and 15 minutes. The treatment appointment includes the full consultation and allows enough time to go ahead with treatment if suitable.
The first included touch-up treatment is complimentary so may not be exchanged for a reduced price if you are unable to attend.
Additional adjustments after the complimentary touch-up are charged at an additional fee.
Colour Refresh treatment prices are for existing client only. The Colour Refresh does not include a complimentary touch-up.
Skin altering procedures such as plastic surgery, cosmeceutical treatments, and/or injections may alter and degrade the skin and affect how the cosmetic tattoo holds in the skin.
Medical conditions and/or certain medications may prevent the pigment from retaining or cause it to fade quickly or change in colour.
How your body heals or retains the tattooed pigment is out of the control of the artist. This is 100% of your body’s job. Even when following the aftercare correctly there is a chance that pigment may not hold in the skin or last as long as expected. This is not the fault of the Artist.
Achievable results may vary at each application long term. This is due to the changes in your skin and lifestyle factors and is not the fault of the Artist.
If you have had tattooing prior to Illuminate You, there are no guarantees to the retention of pigment. There may be underlying scar tissue or pigment congestion from other Artists work in which will affect the healed outcome of the work. Additional adjustments after the complimentary touch-up are charged at an additional fee.
Your privacy is important to us. It is Illuminate You Tasmania policy to respect your privacy regarding any information we may collect from you across our website, http://www.illuminateyoutas.com.au, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 August 2019.